Refund policy

Return & Refund Policy

 

 

At NijSaj, we value your satisfaction and want your shopping experience to be smooth and worry-free. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

Eligible for Return

You may return items within 24-48hrs of delivery if they meet the following conditions:

  • The item is unused, unworn, unwashed, and in its original packaging.

  • Tags, labels, and accessories (if any) must remain intact.

  • The return request is initiated within the 24-48hrs return window.

  • Delivery charges for return will be paid by the customer.

Non-Returnable Items

  • Items purchased on sale or promotional discount.

  • Customized or made-to-order items.

  • Innerwear or hygiene-sensitive items.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Submit Request: Email us at hello@nijsaj.com or call/WhatsApp us at +880 1339 002266 with your order number, item(s) you wish to return, and the reason.

  2. Confirmation: Our support team will review your request, confirm eligibility, and provide return instructions.

  3. Ship the Product: Pack the item securely and ship it to our provided address. Return shipping costs are to be borne by the customer, unless the item was received faulty, damaged, or incorrectly delivered.

3. Refunds

Refund Method

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:

  • Online Payments: Refunds will be processed within 7–10 business days to your original payment method.

  • Cash on Delivery (COD): Refunds will be issued via mobile financial services (Bkash/Nagad/Rocket) or bank transfer.

Partial Refunds

In certain scenarios, only partial refunds may be granted (e.g., items returned damaged, missing parts, or showing signs of use not due to our error).

4. Exchange Policy

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order on our platform.

5. Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos and your order details. We will arrange a replacement or full refund at no extra cost to you.

6. Contact Us

If you have any questions or need further assistance regarding our policy, feel free to reach out to us:

  • Email: hello@nijsaj.com

  • Phone / WhatsApp: +880 1339 002266